REFUND POLICY
We want you to be fully satisfied with your purchase. However, we understand that situations may arise where a return may be necessary. If you'd like to request a refund or return, please contact us at retrofactorycontact26@gmail.com and a member of our team will be happy to assist you.
Return Eligibility
To qualify for a return, you must contact us within 30 days of receiving your order. Returns requested outside of this time frame may not be accepted.
Once your return request is approved and the returned item is received, refunds will be processed within 5 business days.
Conditions for Returns
Returned items must meet the following requirements:
- Item must be unused or in original condition
- Packaging and included accessories must be intact
- Proof of purchase may be required for verification
If the product is damaged due to use or mishandling, we may not be able to offer a refund.
Non-Refundable Items
Certain items may not be eligible for return or refund, including:
- Final sale items
- Downloadable or digital products
- Gift cards or gift-based products
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the order arrived damaged or defective. We recommend using a trackable shipping service to ensure safe delivery.
Need Help?
If you have questions or would like to request a return, contact us anytime at:
retrofactorycontact26@gmail.com